C168 FAQ — Frequently Asked Questions for Malaysia's Betting Platform

Have questions about your account, deposits, withdrawals, or games at c168? You're in the right place. We've compiled answers to the most frequently asked questions by our members across Malaysia.

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Registration & Account Deposit & Withdrawal Bonus & Promotions Games & Platform Security & Privacy Mobile App
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Registration & Verification

A guide to registering a new account, the identity verification (KYC) process, and how to easily manage your personal account information on c168.

Deposit & Withdrawal

Everything you need to know about deposit and withdrawal methods — FPX, digital wallets, transaction limits, and payment processing times.

Bonuses & Promotional Offers

Learn how to claim bonuses, understand wagering requirements, promotion expiry periods, and how to maximise the benefits of exclusive c168 offers for new and existing members.

Games & Platform

Information on available game categories — slots, live casino, fish shooting, and sports — as well as how to understand the rules and RTP of each game.

Account Security

A guide to securing your c168 account — enable 2FA, recognise phishing signs, how to change your password, and review your active device session list.

Mobile App

How to download, install, and use the c168 app on Android and iOS, including biometric login, notifications, and common technical troubleshooting.

Registration & Account
8 questions

Registering a c168 account is free and takes less than 2 minutes. Click the button Register at the top corner of the page, fill in basic details such as your username, password, email address, and Malaysian phone number. Verify your phone number via the OTP code sent by SMS, and your account will be activated immediately. Please ensure all information entered is accurate, as it will be required for verification and future withdrawals.

The minimum age to register and use the c168 platform is 18 years old. c168 enforces a strict responsible gaming policy and requires all members to verify their identity. If a member is found to be under 18, their account will be suspended and any remaining balance will be refunded after review.

The identity verification (KYC) process at c168 requires a copy of your valid MyKad or passport. For bank account verification, you will need to submit a screenshot of your bank statement or ATM card showing your name and account number. Verification is usually completed within 24 working hours. KYC only needs to be done once and it protects your account security while speeding up your withdrawal process.

No. Each individual is only allowed to hold one c168 account. Owning multiple accounts violates the terms of service and may result in all associated accounts being permanently suspended, including any existing balances. If you are experiencing issues with your existing account, please contact our support team via Live Chat for assistance.

Log in to your c168 account, go to "Account Settings" and select the option to update your contact information. Changing your phone number or email requires OTP verification on your existing number or email first as a security measure. If you no longer have access to your old number or email, contact our Live Chat support with your identification document for manual update processing.

To close your account, contact the c168 customer support team via Live Chat and submit your request. Ensure all account balances have been withdrawn before applying for closure. Closed accounts cannot be recovered, and the same username cannot be reused. If you are closing your account due to a gambling problem, we encourage you to visit the Responsible Gaming our page first.

First, make sure the phone number entered is correct and has a good signal. Wait up to 2 minutes before requesting a new OTP as the system needs a moment to process. Also check your spam folder or message filtering settings on your phone. If you still haven't received the OTP after several attempts, try email verification as an alternative, or contact our Live Chat support for immediate assistance.

Yes, foreign nationals residing in Malaysia may register using a valid passport as their identification document. A Malaysian phone number (starting with +60) is required for OTP verification. The KYC process for foreign nationals may require additional documents such as a valid work permit or visa for full identity verification.
Deposit & Withdrawal
7 questions

c168 accepts a variety of deposit methods for the convenience of Malaysian members. You can deposit funds via FPX (online bank transfer), digital wallets such as Touch 'n Go eWallet and GrabPay, direct bank transfer, and Visa or Mastercard credit and debit cards. All deposit methods are processed with 256-bit SSL encryption to ensure the security of your transactions. Visit the Deposit for the full list of supported methods.

The minimum deposit limit at c168 starts from just RM10, making it accessible to members at every level. The maximum deposit limit varies depending on your chosen payment method — FPX deposits typically carry higher limits compared to digital wallets. For the latest deposit limits by payment method, please check the Deposit or contact our support team.

Most deposits at c168 are processed and credited to your account within minutes. Deposits via FPX and digital wallets are typically instant. Manual bank transfers may take 15 to 30 minutes. If your deposit has not been credited after 30 minutes, please contact our Live Chat support and include proof of transaction such as a screenshot of your payment receipt.

Log in to your c168 account and select the "Withdrawal" menu from your dashboard. Choose your withdrawal method — typically a transfer to your Malaysian bank account — and enter the amount you wish to withdraw. Ensure your bank account name matches the name registered with c168. Successfully verified withdrawal requests will be processed within 1 to 3 working days. Visit the page Withdrawal for more information.

There are several common reasons why a withdrawal may be delayed or rejected: KYC verification is incomplete, bonus wagering requirements have not been met, bank account details do not match the registered name, or the withdrawal amount exceeds the daily limit. Check the notifications in your account for the specific reason. If you need further clarification, our support team is available via Live Chat 24/7.

c168 does not charge any processing fees for deposits or withdrawals. However, your bank or digital wallet provider may apply their own transaction fees depending on their policies. We recommend checking with your bank for any applicable charges before making a transaction.

No. For security reasons and to comply with anti-money laundering policies, all withdrawals from c168 must be made to a bank account registered in your own name — the same name as on your c168 account. Withdrawals to third-party accounts are not permitted and may result in the withdrawal request being rejected or the account being suspended for further investigation.
Bonus & Promotions
6 questions

New c168 members are eligible for a welcome package that includes a first deposit bonus of up to 100%, free spins on selected slots, and exclusive no-deposit bonuses for certain games. These bonuses will be automatically credited to your account after your first successful deposit. Visit the Promotions to view the latest offers and full eligibility terms.

The wagering or rollover requirement is the total betting amount you must reach before bonus funds can be converted to withdrawable cash. For example, if you receive a RM100 bonus with a 5x rollover requirement, you need to place a total of RM500 in bets before withdrawing those bonus funds. Your rollover progress can be monitored under the "Active Bonuses" section on your c168 account dashboard.

Generally, only one active bonus can be enjoyed at a time on c168. You must complete the rollover requirements of your current bonus before claiming the next one. However, certain promotions such as weekly cashback may run concurrently with an active bonus. Check the terms of each promotion on the Promotions for clearer information.

Bonus validity periods vary by promotion type. Deposit bonuses are typically valid for 7 to 30 days from the credited date. Free spins generally need to be used within 3 to 7 days. Weekly cashback is calculated every week and must be claimed within the designated period. All validity period information is clearly stated in the terms of each promotion on the Promotions.

There are several reasons a bonus may not be automatically credited: the minimum deposit required for bonus eligibility was not met, the promo code was not entered during the deposit (if required), you already have another active bonus, or the promotion validity period has expired. If you believe you have met all the requirements but the bonus has still not been received, contact our support within 24 hours of your deposit.

Yes, c168 VIP members enjoy a range of exclusive privileges over regular members — including higher deposit bonuses, lower rollover requirements, exclusive cashback, higher withdrawal limits, and personalised birthday offers. The higher your VIP tier, the more benefits you are entitled to. Visit the VIP for full details on each tier.
Games & Platform
5 questions

c168 offers over 500 game options across a wide range of categories: online slots from leading providers such as Pragmatic Play, NetEnt, and Microgaming; Live Casino with real dealers for Baccarat, Blackjack, Roulette, and Sic Bo; fish shooting games; number games; and Sports Betting for local and international football leagues. All games can be played directly from your browser or the c168 app with no additional software download required. Visit the Platform for the full list.

RTP, or Return to Player, is the percentage of wagered money theoretically returned to players over the long term. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 is returned over time. RTP does not guarantee results for any single session, as slot games use a Random Number Generator (RNG) that ensures each spin is independent and unpredictable. The RTP value of each game can be found in that game's information section.

Yes, c168 provides a demo mode for most slot games, allowing you to try them out without using real money. Demo mode is the best way to understand game mechanics, paylines, and bonus features before playing with real money. However, winnings in demo mode cannot be withdrawn — for real winnings, you must play using your real money balance.

Yes. All games on c168 use a certified Random Number Generator (RNG) system that is audited by independent international bodies. Game providers partnered with c168 hold licences from recognised regulatory authorities. The RNG system ensures that every game outcome is entirely random and free from any manipulation — giving all players a fair chance.

If your internet connection drops during a game session, the c168 system will automatically record the last game state. When you log back in, the interrupted session will be restored from the last checkpoint. If any bets were left pending due to a technical disruption and your account balance is affected, contact our Live Chat support with the time and game type details for prompt investigation and resolution.
Security & Privacy
6 questions

c168 uses 256-bit SSL encryption for all data transmission between your browser and our servers. Your personal information is stored in a protected database and is never shared with third parties without your consent, except as required by law. We adhere to a strict privacy policy in line with data protection requirements. Read more on the Privacy Policy our page.

Log in to your c168 account and go to the "Security Settings" section. Select the "Enable Two-Factor Authentication" option and choose your preferred method — either via SMS to your registered number or an authenticator app. Follow the on-screen instructions to complete the setup. Once 2FA is activated, every new login will require an additional verification code, making your account significantly more secure even if your password is compromised.

Act immediately: log in to your account and change your password from the Settings section. Then go to "Active Sessions" and log out of all unrecognised devices. Enable 2FA if you haven't already. Review your transaction history for any suspicious activity. If you're unable to log in or suspect your funds are compromised, contact c168 Live Chat support immediately — our team operates 24/7 and can temporarily freeze your account pending investigation.

No. c168 will never ask for your password, PIN, or sensitive account information via email, SMS, Live Chat, or phone. If you receive any communication claiming to be from c168 requesting such information, it is a fraudulent attempt. Do not provide that information and report it to our security team through official support. Remember — official c168 representatives do not need your password to assist you.

c168 is fully committed to responsible gaming. You can set daily or weekly deposit limits, loss limits, session time limits, and wagering limits from the "Game Controls" section in your account settings. A self-exclusion feature is also available for members who wish to take a temporary break from the platform. For more information on these self-management tools, visit the Responsible Gaming our page.

c168 collects user data solely for the purposes of service operation, identity verification, transaction processing, and improving user experience. Your data is not sold or shared with third-party advertisers. You have the right to request a copy of the personal data we hold or to request its deletion, subject to legal requirements. Our full privacy policy can be found on the Privacy Policy.
Mobile App
5 questions

The official c168 app can be downloaded directly from the App on this website. For Android devices, download the APK file and install it manually by enabling "Unknown Sources" in your settings. For iOS, follow the installation guide via TestFlight or the provided configuration profile. Avoid downloading from other sources to prevent fake apps that could compromise your account.

For Android, the c168 app requires Android 6.0 or above with at least 2GB of RAM and 100MB of free storage. For iOS, iOS 12.0 or above is required. For a smoother gaming experience — especially for Live Casino and high-resolution slots — we recommend a device with 3GB of RAM or more and a stable internet connection of at least 4G LTE or Wi-Fi.

Try the following steps in order: first, fully close the app and reopen it. If the issue persists, clear the app cache from your device settings. Check for the latest app update and install it if available. Make sure your device's operating system is up to date. If the problem continues, uninstall and reinstall the app from the official source. Contact our Live Chat support if none of the above steps resolve the issue.

Yes. The c168 app supports biometric login, including fingerprint and facial recognition, on compatible devices. To enable it, log in with your password first, then go to Settings in the app and select "Biometric Security". Enable your preferred option and confirm with your password once. After that, you can use your fingerprint or face for all future logins — faster and more secure.

Yes, the c168 mobile app offers full access to all features available on the website — including all game categories, deposits and withdrawals, the VIP program, promotions, transaction history, and Live Chat customer support. The app also offers exclusive features such as real-time push notifications, biometric login, and a touch-screen-optimised interface for a better mobile experience.

Why Is the c168 FAQ Always Being Updated?

C168 is committed to providing accurate, relevant, and up-to-date information to all members. This FAQ page is updated regularly in line with platform policy changes, new feature additions, member feedback, and industry developments. We understand that clarity of information is essential — especially when it involves your money and account.

Still Can't Find the Answer You're Looking For?

If your question isn't answered in the FAQ list above, there are several ways to get help from the c168 team. Our Live Chat operates 24 hours a day, 7 days a week and typically responds in under 2 minutes. You can also reach us via the official c168 Telegram for questions that don't require an immediate response.

For technical issues or formal complaints, email us at [email protected] with your username, a description of the problem, and any relevant screenshots so our team can assist you quickly and accurately.

C168's Commitment to Malaysia Members

As a trusted online betting platform in Malaysia, c168 always prioritises member satisfaction and security. We provide support in Bahasa Malaysia, process transactions through local payment methods commonly used by Malaysians, and offer promotions designed specifically for the local market. Every piece of feedback and suggestion from our members is taken seriously as the basis for continuous platform improvement.

Important note: All information in this FAQ serves as a general guide. For account-specific situations, please contact our Live Chat support as our representatives can provide more accurate assistance based on your actual account information.

Responsible Gaming at c168

C168 believes that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of self-management tools to help members handle their gaming activity responsibly. If you or someone you know is experiencing gambling-related problems, please seek help immediately and visit the Responsible Gaming our page for available resources and guides.

c168 supports responsible gaming and provides deposit limit, loss limit, and self-exclusion tools to all members at no additional charge.

Need Further Assistance?

The c168 support team is ready to assist you 24 hours a day, 7 days a week in Bahasa Malaysia.

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