At c168, the enjoyment of play should always remain within healthy boundaries. We provide a range of self-control tools and support resources to ensure every member can enjoy a safe, responsible, and fully controlled gaming experience.
Our comprehensive approach to ensuring every member plays in a healthy and safe environment
C168 provides a full suite of self-control tools directly within your account — deposit limits, loss limits, session limits, and more. All settings can be locked so they cannot be increased for 24 hours after being activated.
All c168 members must go through a thorough KYC age verification process. Our platform ensures that only individuals aged 18 and above are permitted to register and play — no exceptions.
The c168 system automatically monitors member wagering patterns and will issue early alerts if any concerning signs are detected. This is not to restrict you, but to ensure you remain in control.
If you feel the need to take a break from the platform, c168 offers temporary or permanent self-exclusion options. Once activated, your account will be inaccessible for the set duration, even if you attempt to log in from another device.
The c168 support team is trained to handle responsible gaming enquiries with full empathy and confidentiality. You will also be connected to professional help resources if needed.
C168 actively promotes awareness of the risks of excessive gambling through educational content within the platform. We believe well-informed members make smarter, safer decisions.
All these tools are accessible directly through your c168 account settings. They are free, easy to use, and take effect immediately once activated.
Set the maximum deposit amount allowed within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically decline any further deposit attempts until the limit period resets.
Set the maximum net loss you are willing to accept per day, week, or month. Once this limit is reached, you will no longer be able to place new bets until the limit period resets.
Set the maximum time you can spend on the platform in a single session. The system will send a warning 15 minutes before the limit is reached, and automatically log you out when time is up.
Take a forced break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or deposit funds, even if you request an early cancellation.
For more serious cases, the self-exclusion option allows you to block your account for a period of 6 months, 1 year, 3 years, or permanently. c168 will also block all marketing communications to you.
Follow these simple steps to activate any self-control tool in your c168 account:
Sign in to your account using your registered username and password. Make sure you are using a secure device and a trusted internet connection.
Click the profile icon in the top-right corner, then select "Settings" from the dropdown menu.
In the settings menu, look for the "Responsible Gaming" section. All self-control tools are listed here with a brief explanation of each.
Select the type of limit you wish to activate, enter the desired value or duration, then confirm your selection. Limits take effect immediately.
You will receive a confirmation email that the limit has been successfully activated. Keep this email for your records. To reduce the limit, a 24-hour waiting period will apply.
If you have trouble activating any control tool, contact the c168 support team via Live Chat and we will assist you right away.
Problem gambling often starts gradually and can be hard to notice. Recognise these early warning signs before they become more serious:
Chasing losses — You continue betting in hopes of recovering money you have already lost, even as the situation worsens.
Borrowing money to gamble — You have started borrowing from family, friends, or other sources solely to fund gambling activity.
Failing to adhere to self-imposed limits — You frequently break the limits you set for yourself and constantly find reasons to keep playing longer.
Gambling interferes with work and family — Gambling activity is beginning to affect your work performance, family relationships, or daily responsibilities.
Hiding gambling activity — You feel the need to hide the amount of time or money you spend gambling from your loved ones.
Feeling restless when not gambling — You experience anxiety, irritability, or discomfort when unable to access a gambling platform.
Using essential funds for gambling — Money set aside for rent, bills, food, or basic necessities is being used to fund wagering activity.
Important: If you or someone you know shows the signs above, do not wait — seek help immediately. The earlier you act, the easier the recovery.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with a professional:
For most people, online gambling is an enjoyable form of entertainment — much like watching a movie, going to a concert, or playing video games. When done the right way, it can be a harmless source of fun. However, like any activity involving money and risk, gambling can become a serious problem if not managed wisely.
At c168, we acknowledge this reality and never treat it as something to be overlooked. Our Responsible Gaming Policy is not merely a required document — it is a core part of our company values and how we conduct business every day.
Responsible gaming means making conscious decisions about your gambling activity — knowing your limits, playing with money you can afford to lose, and ensuring gambling never takes priority over other important areas of your life such as family, work, and health.
There are several core responsible gaming principles we encourage all c168 members to follow. First, treat every amount you spend on gambling as an entertainment cost — just like a movie ticket — not as an investment or a way to generate income. Second, only use surplus funds that will not affect your daily necessities if lost entirely. Third, set time and money limits before you start playing, not during or after.
The c168 platform is built with responsible gaming as one of its core pillars. Every product design decision we make takes into account its impact on member well-being. For example, we deliberately do not hide the "Set Limits" button deep inside hard-to-find menus — instead, it is easily accessible directly from your main account settings page.
We also proactively send in-app notifications to members who display unusual playing patterns — such as sudden spikes in deposit amounts or unusually long session durations. These notifications are not meant to intrude, but serve as a friendly reminder that you may want to take a short break.
Additionally, c168 does not offer credit or loans to members for gambling purposes. We believe that gambling with borrowed money is one of the greatest risk factors in problem gambling, and we take a firm stance on this.
C168 has a zero-tolerance policy on underage gambling. Our rigorous KYC process ensures that only individuals aged 18 and above can open an account and play. If there is any indication that a user may be underage, the account will be suspended immediately until full identity verification is completed.
For individuals who are new to gambling, we recommend starting with lower limits and taking time to understand how each game works before increasing bet sizes. Patience and smart bankroll management are key to a more enjoyable and safer gambling experience.
It is important to understand that all casino games — whether slots, table games, or sports betting — are designed with a mathematical advantage in favour of the operator. This means that over the long run, the probability of winning is always lower than losing for players. This is not a mystery or a deception — it is the well-established mathematical foundation of gambling.
By understanding this reality, you can approach gambling with more realistic expectations: it is entertainment with a cost, and any winnings are a welcome bonus, not a guarantee. This mindset directly reduces the risk of disappointment and the habit of chasing losses.
If you or someone you know needs help, the following resources are available in Malaysia:
The c168 team is also here to help. Reach us via 24/7 Live Chat for a confidential discussion.
Answers to frequently asked questions about c168's policies and self-control tools
C168 is committed to ensuring every member enjoys a safe, responsible, and enjoyable gaming experience. Register today and access all our self-control tools at no cost — because your well-being is our priority.